Frequently Asked Questions
Are your skincare products vegan?
Not all of our products are vegan, with beeswax being used for some items, however variations using vegan friendly alternatives can be created on request. If you’re interested in grabbing some of these vegan alternative products get in contact.
Are there any nasties in your Suelo skincare products?
Suelo skincare products are made from certified organic ingredients, and we list all of the ingredients used both on our website and our packaging, so you can rest assured there are no hidden chemicals or nasties.
Where in New Zealand are you based?
Suelo is based in Whakatane (Bay of Plenty), and our online store ships New Zealand wide!
Are Suelo products environmentally friendly?
The environmental impact of the skincare industry is huge, with a lot of plastic packaging used, which is only partially recyclable. Suelo products come in either glass jars, or degradable packaging, reducing our environmental impact and doing our part to keep Aotearoa clean.
Do you have a physical store?
Unfortunately Suelo doesn’t have a physical store, however you can purchase our skincare products online, at one of the many markets we attend or at Emerald Earth (17a Commerce Street, Whakatane).
I’m from Whakatane, can I pick up my online order?
You are more than welcome to pick up your order, just make sure you select the pick-up option at checkout. We’ll be in contact with you when your order is ready to be picked up
Do you sell your products wholesale?
Definitely, if you are a retailer interested in stocking our natural skincare products, get in contact!
Do you make the products yourself?
Certainly do! All Suelo products are made by founder Kajal McCartin.
How should I store Suelo products?
Being made from natural, organic ingredients and without any chemical preservatives, Suelo products need to be stored in a cool dark place for longevity. We recommend that you do not leave Suelo products in direct sunlight or in places that experience temperatures above 30C as it may adversely affect the product and it’s performance.
Do you offer returns?
Suelo does not provide refunds if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty or unsatisfactory, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. In this case, please get in touch with us within 7 days of receiving the product and return the unused product to us so that we may endeavour to understand and rectify the problem. We will happily provide a replacement product or a full refund of the purchase price of the unsatisfactory item/s within 7 days of receiving the item back from you.
How long will it take to get my products once I order online?
We use NZ Post to deliver online orders, and depending on where you are in New Zealand it can take from 5-7 working days.